Return Policy
We want our customers to be completely satisfied with their purchases. Are you not 100% satisfied? Please send an email to our customer service at info@2flyjewelry.com with the reason for your return or complete the questionnaire below. Our customer service team will respond to your return request within 1-5 business days and provide you with further instructions. Please note that processing your return may also take 1-5 business days after receipt.
Return Conditions
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All returns must be initiated within 14 days from the delivery date
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Each item of 2FLY must be returned in its original condition and original 2FLY packaging.
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It’s not possible to return of get a refund for items that are in sale
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The client is responsible for all shipping costs associated with the return.
Return Process
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Contact our customer service at info@2flyjewelry.com or fill in the questionnaire below.
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Our team will process your return request within 1-5 business days. If approved, you will receive further instructions for returning the item.
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It takes 1-5 business days for us to process your return after receiving the item.
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Once your return has been approved and processed, you will receive a refund to your original payment method within 14 business days.
Quality Assurance
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Before we send our items, we check whether they are damaged.
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2FLY will not accept damaged goods due to the buyer’s negligence for a refund. Exceptions may apply.
Incorrect Shipping Address
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The customer is responsible for providing the correct shipping address.
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If an incorrect shipping address is provided, please contact us immediately to correct it before your order is processed.
Lost, Stolen, or Damaged Items
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We are NOT responsible for lost, stolen, or damaged packages. Once the package is shipped, it is the carrier’s responsibility.
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If your package is lost, stolen or damaged, please contact the carrier directly so they can assist you further.
CONTACT US
Send us a message with your return concerns
and we’ll get back to you shortly.